You have an appointment, now what?

Every first meeting involves a getting-to-know-you process. We take pride in making new patients and clients welcome. We take the time to answer questions and explain clearly the objectives, the possibilities, and the recommended plan for achieving each patient’s personal goals.

Information to bring

When you come to Snell’s for the first time, please bring the following items:

  1. Your physician’s prescription
  2. Your insurance information
  3. A list of all your medications and the dosage
  4. A family member or friend. Bringing another person can be helpful to you.
    They can help you remember instructions and may ask questions that you
    did not think to ask.

What happens during your initial visit

First, you will be given some forms to fill out so that we can start a patient chart to have a record of your care. You will also be asked to provide us with your Insurance, Medicare or Medicaid information so that we can make copies for your chart. Please plan to arrive a few minutes early for your appointment to allow time for completing paperwork.

Second, you will be shown to a private patient room where an evaluation will be made by one of our practitioners. During the evaluation, the practitioner will ask you questions about your medical history and your prescription. He/she will also ask you about your occupation, lifestyle, interests, activity level and the goals of your treatment. The information we obtain from this evaluation will assist us in designing your orthotic or prosthetic device to meet your specific needs, so please provide as much information as possible.

We do not charge a fee for your evaluation appointment.

Third, you may be measured for the orthosis or prosthesis which was prescribed for you. This will involve taking measurements using computer aided design/computer aided manufacturing technology, and/or a cast of your affected limb. Casts may be needed for custom-made devices in order to obtain a mold used in fabrication. If a cast is needed, an impression of your limb will be taken using plaster or synthetic casting tape. Once hardened, the cast will be carefully removed. After the measurement process is complete, you will be scheduled to return for the fitting of your orthosis/prosthesis.

What happens during your next visit

This appointment will usually be for the fitting of your orthosis/prosthesis. Your practitioner will try your device on you and check for proper fit and function. He/she will observe you while wearing the device and will make any adjustments needed to ensure that the device is fitting and working correctly. For certain braces, you will be able to take the device home once the fitting is complete. For complicated braces or artificial limbs, another appointment is usually scheduled for final fitting and/or delivery.

If you are able to take your orthosis/prosthesis home after fitting, you will be asked to sign a delivery receipt to document your possession of the device. You will also be given a follow-up appointment so that we can check the fit and function of the device after you have worn it for a while.

Follow-up visits

When you return for follow-up, your practitioner will check your orthosis/prosthesis and make any adjustments necessary to assure its proper fit and function. It is very important that you discuss any problems with your practitioner at this time so we can work on resolving them. Depending on the type of device you receive, additional follow-up visits may be necessary.

After your follow-up visit, when you are very familiar with your orthosis/prosthesis and how it works, you usually will only need to come in as needed for repairs or adjustments.

We recommend that you return twice a year for a check up so that we can evaluate and make any adjustments to your device, as needed. You are always welcome at any time if you have questions or problems with your orthosis/prosthesis.

Contact us by email at or call toll-free 1-800-219-5273.