W. Clint Snell, CPO, President Snell’s Orthotics and Prosthetics
Areas of Particular Interest: All areas of patient care and education for health care professionals and patients.
What got you interested in P&O? I was born and raised in the field of Prosthetics and Orthotics. I am the third generation in my family to work at the company, and never really gave any consideration to a different career. I believe in the importance of carrying on our 100 year plus family tradition of providing the best in O & P care and our commitment to individuals with disabilities throughout north Louisiana.
What is your patient care philosophy? My philosophy is based on my sincere concern for helping restore as much mobility and quality of life for our patients as possible. My staff and I keep up with new and developing technologies that can help people enjoy more mobility than ever before. At the same time, being creative with traditional applications of orthotics and prosthetics is important for people who will most benefit from those types of devices.
Do you wear a device yourself: Yes, I wear KAFOs due to lower extremity paralysis from having polio in the 1950’s.
What is one thing your patients would be surprised to know about you? As I entered the profession a college education was not a requirement to be certified in P&O. Nonetheless, I have a Bachelors Degree from LSU-S, an Associate in Arts Degree in Prosthetics and Orthotics from Cerritos College, certificates in Orthotics from Rancho Los Amigos Rehabilitation Center and a certificate from UCLA in Prosthetics.
I have traveled to 27 foreign countries and studied prosthetics in ten of those countries.
What is the best thing about your job? There are so many things that I can’t break it down to just one. Seeing patients come in who are still traumatized by an accident or illness, or a child that was born with a congenital disability that affects their daily lives and seeing them leave with the ability to resume their lives with as much function as possible really brighten my life every day.
In addition, the staff here at Snell’s making amazing impact on others lives is a real pleasure to see. As part of this, being in a position to help mentor young folks coming into the field is very rewarding. Our residency program brings us the best and the brightest and add a vibrancy to the company overall that is incredibly satisfying.
Chris Snell, Project Manager
Areas of Particular Interest: “Patient satisfaction is my top priority. Along with that the future technologies of prosthetics and orthotics and innovative cosmetic applications.
What got you interested in P&O? Growing up in and around the business and being in the lab area since I was a child pretty much instilled a love for the business from the very beginning. P&O combines two of my driving interests: art and science. Of course, making a contribution to our family business that is over a century old is very important to me.
What is your patient care philosophy? Patient care should be handled one patient at a time. Each individual that comes through our doors has their own unique requirements, challenges and needs. We can only meet those needs by focusing on them as a person, not as a “client”.
What would people be surprised to know about you? My wife and I had a surprise wedding. We wanted to do something fun for our wedding, so she made all the plans for a surprise “birthday party” for me. Only she, our pastor and I were in on it the whole time. We had a room at the Olive Street Bistro and when we came in the door people were prepared to shout SURPRISE! and wish me a happy birthday, but we turned it around on everyone. I came in in my tux, and Ashley (my wife) in her gown and asked the pastor to marry us. I must say, everyone was definitely surprised.”
What is the best thing about your job? Seeing the joy of fully satisfied patients.
Clyde Massey, CPO, Vice President and Chief of Prosthetics Orthotics
Clyde’s affinity for prosthetics and orthotics came about through a combination of: ….being able to work with my hands and helping people. There are lots of cool technologies to work with, but there’s also an artistic, creative side to what we do.
His patient care philosophy: “To provide each patient with something that will get them back on the road to recovery and improve their quality of life. To achieve a successful outcome it’s important to listen to the person’s goals and desires and try to match what you do to those goals and desires.”
Some things about Clyde that might surprise you are that he is a kidney donor.
Best thing about the job: “Snell’s is like a big, extended family. I have the best boss ever and I like working with a group of dedicated people whose goal is serving others.”
Clifton Britnell, Orthotist
Areas of Particular Interest: Geriatric care, lower limb orthotics
What got you interested in P&O? I like working with my hands and helping people.
Patient Care Philosophy: To do the best I can to help the person to regain the most mobility possible.
What would surprise others to know about you? I am just an ordinary, no surprises kind of guy. Although I do have a couple of patients that think I can do no wrong!
What is the best thing about your job? It’s all about helping people.
Rebekah VanGessel, Orthotic and Prosthetic Resident
Certifications: ABC CPO in Progress with interests in Cerebral Palsy, Spinal Disorders (Scoliosis, Spinal Stenosis) and Peripheral Nerve Disorders.
What got you interested in Prosthetics and Orthotics? Prosthetics and Orthotics is in a field of its own. It is made up of a select group of professionals looking for a unique and special way of treating people with impairments. These professionals are not just P&O practitioners, they are councilors, therapists, craftsmen, and a friend. After my undergrad studies in Kinesiology at ULM, I was looking for something with specialness. I was looking for that career that combined heath care and an artistic flair. One day I stumbled upon O&P, because a friend in the field spoke about the profession with such admiration and pride. I also wanted that same feeling. That’s when I began to focus on my new goal.
What is your patient care philosophy? A philosophy I have adopted: Treat your patients as if you were treating a family member.
What is one thing that your patient’s would be surprised to know about you? In high school I was recruited to become a member of the power-lifting team. At a height of 4’10”, the distance to the ground was not very far. During my Senior year, I placed runner up at Regionals and 3rd place in Louisiana State in my weight class, for squat at 300 lbs and dead-lift at 310 lbs.
What is the one thing other health care providers would be surprised to know about you? Even though I am small in stature (4’10”) people would be surprised to find out that I have a strong will and a determination to be successful. I have also found that this transitions into my work, which enables me to provide quality patient care.
What is the best thing about your job? My patients. Whether i am having a good day or bad day, my patients always brighten my day. One day a patient said, “You enjoy your job, don’t you? I can see it in your face and the way you speak.” That quote was reassurance that I am doing what I was meant to do.
Best thing about the job: “Knowing that I can help people and make a difference.”
Karla Spero, Practice Manager
“I have been with Snell’s since May of 2005, but have had a presence here since the summer of 1999, at which time I came over 2 to 3 times per week to do accounting work from the CPA’s office where I worked as an intern while in college and as a Staff Accountant after I received my Bachelors in May of 2002.
So I have a total of 13 years of experience with Snell’s even though I have worked here just 7. One day during a rather grueling day during tax season of 2005, I came through Kelly Palmer’s office and said, very tongue in cheek: “If I quit my job would you hire me?”, knowing that at that time there was no position for an accountant. She kind of gave me a funny look, pursued the comment and here we are today.
I am so very thankful for that day, because from the moment I walked into the office in summer of 1999, I had thought how great it would be to be able to work for a company like Snell’s.
Snell’s is just such a great family oriented company. All of us employees are like one big family and so many of our patients become family as well. We all truly love and care about each other. It is also so rewarding to watch so many of our patients get their lives back on track after a trauma, amputation or ailment. This is something I would never have been able be apart of had I stayed in public accounting. I am so very blessed
to be where I am, and I feel like God had a hand in everything that led me to this point, including all of the people he has placed in my path.
Not sure if anyone would be surprised by it but I am a military wife and mother.
Brian Kerns-Certification: Intern, Prosthetics Orthotics
Areas of Interest: Prosthetics
What got you interested in P&O?: “I have always had a prosthesis and as a child I wore an orthosis on the other leg. I can understand my patients, which is what got me into this field.”
What is your patient care philosophy?: I don’t have one yet. I know the patient side, so I know it will mean a lot to patients when I do start working with them that I understand what it is like.
What is one thing your patients would be surprised to know about you?: That I wear a prosthesis. I don’t walk with a limp and I am able to do pretty much any sporting activity. What is the one thing other health care providers would be surprised to know about you? I wanted to be a music producer. I can’t play an instrument, but I wanted to be in the studio and supervise the recording of the big bands.
What is the best thing about your job?: Everything I am learning. I didn’t have a clue what went into making a prosthesis.
Justin McClanahan, Certified Prosthetic Technician
Areas of Interest: “I like to make custom designed sockets and fabrications.”
What got you interested in P&O?: “I first started with through a temp agency. I began training as a tech and once I saw the impact it made on patients, I decided I had to stay.”
What is your patient care philosophy?: “Try to get everything done quickly so that the patient can get up and moving and back to real life. We even try sometimes to get everything done in one day for the patients that come from out of state.”
What is one thing your patients would be surprised to know about you?: “I would say all the patients I interact with are on my Facebook page. I have been invited to grandchildren’s graduations and events. In prosthetics, it tends to be a lifelong relationship. What is the one thing other health care providers would be surprised to know about you? “Probably nothing would surprise them. We are like one big family back in the back!”
What is the best thing about your job?: Getting up and coming to work. Getting to see the patients and helping to make their day a little better. There are no bad days. People are always there to lend a hand, if you need it.”
Norma Garcia, Fitter
Certifications: Shoes, Inserts, Compression Stockings
Areas of Interest: “Doesn’t matter, I just like helping people.
What got you interested in P&O?: “I started as a temp and began learning more. I found a new way to give people their lives back and the desire to continue in this field just grew. I love to just see the patients’ faces when they can walk again.”
What is your patient care philosophy?: “If the patient walks out satisfied with a fitting product that works for them, and their lifestyle, then I have done my job.”
Do you wear an orthosis or prosthesis?: “I wear inserts. I am on my feet all day on the job and my heels hurt without them.”
What is one thing your patietns would be surprised to know about you?: “I coach my daughter’s soccer team and am active in my son’s PTL. I am a full time mom with a job.”
What is one thing other health care providers would be surprised to know about you?: “I love to take pictures. I also love walking on trails and enjoy hiking.”
What is the best thing about your job?: I am lucky that Snell’s is so family oriented. I am able to be there for my kids and they understand and allow me to be a mother and an employee.”
Charles “Lee” Kemper, Lead Prosthetic Technician
With company since 1998
Areas of interest: Fabrication
What got you interested in P&O?: I had been out of work and came in through a temp agency. The more I was around the more I liked what I saw and what I heard. Watching the advancements and being able to be a part of that made we want to stay.
Do you consider yourself a craftsman?: Oh yeah! My dad was a brick layer and taught me what a hard day’s work was about by the time I was in 5th grade. I did construction for years then I came here and something just clicked for me.
What is your patient care philosophy?: I always try to see things from the side of the patient, it’s not only physical it is emotional, as well. I try to look at it from their side so I can understand better. I believe we have to do this in order to exceed the patient needs and expectations…if we exceed the need then we don’t have to worry about meeting it, it is already exceeded.
What is the best thing about your job?: Everything! Making a positive change in peoples lives, right here, right where I am, I can make that difference! It isn’t rocket science, it just takes the ability to listen, sometimes it’s what you say that makes the difference sometimes its what you don’t say that makes the difference to the patients. It is all about being able to feel them out, and imagine yourself in that situation.
What is something about you that might surprise your patients?: I was in ministry school at one point, many years ago.
What would maybe surprise your co workers?: Oh nothing, there are no real secrets with us, not even with embarrassing stuff. Everyone here is real, can’t be fake around this place.
Lee Cornwell, Lead Orthotic Technician
Steve Sutton, Orthotic Technician
Derrick Wilson, Prosthetist
Mary Horton, Insurance Clerk
Caitlyn Finley, Customer Service Representative
Charles Spears, CPO and Manager
Charles works with a wide range of patients, but working with pediatrics is his favorite aspect of patient care.
Charles had originally had other career plans that didn’t include P&O: “At the time I had just moved to Louisiana and needed a job. I went to work for Snell’s with the intention of going to work offshore, but after several months of doing this job, I had found my calling.”
His patient care philosophy: “To help get the patient back to their normal lifestyle that they were accustomed to.”
It might surprise you to know that Charles is a former police officer.
What got you interested in P and O?: I’m really interested in the mechanics of most of the prosthetics and orthotics we do. I like to help people and see them succeed. Doing P&O helps people to be able to do the things they want to do, things that a lot of us take for granted.
Do you wear an orthosis or prosthesis?: No. My Grandfather wore a prosthesis, which may be a reason for my interest.
What is your patient care philosophy?: To treat others the way you want to be treated, I’d think that’s everyone’s philosophy on care.
What are some things that patients may be surprised to know about you?: I used to play the bass guitar, my uncle taught me that.
Anything that may surprise other healthcare providers?: I also play video games, I love “Call of Duty”!
What do you consider the best thing about your job?: Being able to help people and feel like I did something good for someone else. I like to know I am being productive. Making a difference in peoples lives on a daily basis, especially the pediatrics and veterans.
Little Known Fact About Tyler: “I am a Libra and I enjoy long walks on the beach.”
Shannon Halle Andrepont, Customer Service Representative
Tommy Griffin, CP and Manager
With Snell’s since 2007
In addition to being ABC certified in both prosthetics and orthotics, Tommy is further certified in a number of new and innovative technologies. Among those are the Otto Bock C-Leg, Ossur Rheo knee, and the Harmony Vacuum Suspension System. He is also very involved in pediatric care, and participates in multiple Children’s Special Health Clinics.
His inspiration to join the field came from a stint at a Physical Therapy clinic during college where he worked with many amputees: “The progression from a sitting to standing lifestyle and the regaining of independence inspired me. I was intrigued at not only the physical changes but also the emotional and mental progression to better health.”
Tommy’s patient care philosophy: “I really believe in the philosophy of always moving forward, even when we move back. Striving for my patients to reach their goals and to learn from our times when we take a step backwards.”
Things that might surprise you to know about Tommy: “I was a cheerleader for LSU and traveled with the sports teams across the US. We were one of the University’s main public relations groups.”
He also has a strong background in gun-smithing from many years of working in his father’s shop. Tommy credits these activities with providing him with many of the problem solving and critical thinking skills used in his prosthetic and orthotic career.
Best thing about the job: “The relationships we form with our patients and the ability to give something back, whether that would be some form of independence or relief from chronic or acute disability. I receive not only appreciation from my patients, but inspiration and a will to move forward through challenging times.”
Micah Long, Prosthetic Technician
Emily Brodnax, Fitter
Judith Johnson, Customer Service Representative
Sarah Love, Customer Service Representative
Contact us by email at firstname.lastname@example.org or call toll-free 1-800-219-5273.